Since April 21, Google has expanded its use of mobile-friendliness as a ranking signal. They say, "This change ... will have a significant impact in our search results." Wow. Huge implications for web designers, content managers, content strategists and web writers.
It takes two to communicate! How do you work with people whose communications are incomprehensible?
Maybe they send you cryptic emails ... smother you with gobbledegook ... expect you to read their minds ... give you mixed messages ... confuse opinion with fact ...
Whatever the cause, you just don't understand what they mean.
And whatever their communication crimes, the solution is the same: active listening. That's much more than just absorbing the words they utter. It means playing an active part in the communication, taking the lead so that you get the information you need.
1. Pay close attention: the message may be buried somewhere in a grunt or a raised eyebrow or a P.S.
2. Prompt them for clarification.
3. Paraphrase what you think the other person means. Don't repeat their exact phrases: use your own words. Find an approach that feels comfortable for you.
RESULT: you get the information straight.
BONUS: you make those bad communicators aware of the problem and may even help them to improve.
Image: Boss and stenographer, 1896, MetLife Office New York. Officemuseum.com